So What is Venue Outsourcing?
The background to my decision to offer a outsourcing service through Unique, lies in the fact that I've spent my entire working life in the customer service industry & for the last eleven years of my career I was head of operations in a large contact centre. As part of my role, I looked after the relationship between the business & it's customers & was responsible for making sure not only that we were delivering excellent customer service, but that everything was done with maximum efficiency.
Well......in that environment, it's hard to be efficient when the phone isn't constantly ringing & you have staff who, with the best will in the world, aren't occupied 100% of the time. To fill this time, most places will "outsource" their services to other companies to plug the gaps, answering the phone on their behalf. So... when I was initially approached by Christian's @ The Beauchief a couple of months ago, to help them grow their events & manage their existing weddings, it made perfect sense to incorporate this in to my business, working it around my existing commitments..
For more Unique venues that haven't got weddings every weekend of the year, it doesn't make sense for them to have someone employed full-time, but they still need a person they can rely on to show couples around the venue & manage the actual wedding day on their behalf. There are also the occasions where a venue will need someone in to cover sickness / holidays & ensure the bridal party gets a seamless service.
It's a win/ win for both parties, as the venue gets a wedding professional with experience, on a very ad-hoc basis which will suit their needs & I get to fit this around my current commitments, ensuring that I am occupied for 100% of my time...which I LOVE!! Alongside all the Unique weddings & The Wedding Planning College..I have plenty to keep me occupied. It also makes my work less seasonal, as it gives me the opportunity to work all the year round, focussing on Christmas events, once the wedding season has passed.
I've already had a conversation with a very prestigious venue about extending this service...so watch this space..!!
Thanks to Mark Tierney @ http://www.tierneyphotography.co.uk/ & Deborah Stone @ http://www.deborahstone.co.uk/ for the images...
